Corporate Investigations & Quality Assurance Specialist I

Application Deadline: 12 February, 2022Apply Now
Job Description

Job Summary:

This role is responsible for executing on-going assessments of the exposure of the FamGuard Group to reduced profitability and reputational damage due to the lack of proper procedures and controls; lack of compliance with the Company’s mandated policy guidelines; fraudulent or careless activities (internal and/or external) and to assist in recommending policies and procedures to mitigate against these risks.

Key Responsibilities:

  • Provides support to ensure compliance and quality of operations and monitors for and resolves matters before they become problems
  • Researches and applies best practices in creating and maintaining quality standards throughout company operations
  • Performs, co-leads, and supports workplace investigations and ensures mitigation
  • looks beyond symptoms to determine the root causes of problems
  • liaises with the management of CIQA to ensure development and completion of corrective action plans for remediation of issues to minimize risk of recurrence in impacted business/operational staff
  • Prepares reports and related analyses within agreed timelines for all areas of responsibility
  • Liaises with the management of CIQA to make recommendations to assist senior leaders in improving internal controls
  • Co-leads the planning and execution of loss prevention initiatives
  • Prepares and submits timely reports related to all areas of responsibility
  • Assists with creating, reviewing, reporting, effective management, consistent enhancement, documentation, and implementation of all best practices, policies, and procedures for the Company
  • Partners with the Internal Audit Unit on compliance, risk and fraud related matters
  • Conducts periodic reviews and analyses of LARC Department functions resulting in appropriate issue identification and recommendations to resolve issues and concerns as instructed

Knowledge & Skills:

  • Bachelor’s degree in a relevant field or acceptable certifications
  • Minimum of 5 years quality assurance and investigations experience
  • Professional credentials in loss prevention preferred
  • Professional credentials in fraud investigation preferred
  • Strong understanding of policies, laws, and regulations relevant to the Group
  • Ability to work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
  • Ability to work as a team member
  • A self-starter and team player who works collaboratively with colleagues across the organization, building credibility with business partners through professional advice and communication
  • Superior communications, report writing, and presentation skills necessary including, but not limited to, strong interviewing, interpersonal, analytical skills, and experience in researching and interpreting data, and ability to write cogent and concise reports
  • Strong critical thinking, comprehension, problem solving, and innovation skills
  • Strong ability to receive assignments in the form of objectives and determine how to use resources to meet schedules and goals
  • Strong computer skills inclusive of Microsoft Office Word, Excel and PowerPoint
  • Proven ability to multi-task and deliver superior customer service
  • Must exhibit high level of confidentiality
  • Strong propensity for accuracy


Corporate Investigations & Quality Assurance Specialist I

Employment Type:

Full Time